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Ms. Takako Amano
UNITED KINGDOMCouple
03/04/2016
Worth going but better organisation is desired
6.0Unless it was for the tour, we did not go to My Son, so it was worth it. On the otherhand, the tour was quite disorganised: we were waiting for the pick up for nearly an hour so even the hotel receptionists were worried for us. The guide was ok. The trouble was on the way back. After tips were collected, the driver tried to drop us off in the North of Hoi An Old Town although we (and five others)were told that we were taken back to the hotel. We argued that it would take an hour for us to walk back such distance in such heat (My Son was boiling hot and my husband was suffering from heat attack)and other five simply did not know where they were. We were finally dropped off NEARER our hotel. Not hospitable enough.
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MA. Windy Phong from VTT responded to: Group tour Standard is never high due to the fact of the shuttle bus moving around in the beginning and at the end of the tour to pick up - drop off the tourists. 17 Hoian travel partner is responsible for further training of their guides thanks to this feed-back to ensure better future satisfactions. The tour Money-back-claim is "successfully Closed" by VTT.