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Ms. Takako Amano
UNITED KINGDOMCouple
05/4/2016
Trang An was magical but the pick up was nightmare
10.0Dui or Peter, the guide, was very nice and he was doing the best he could. He is genuinely a nice guy. But the organisation of tour was.. appalling. They came earlier than the pick up time, so we were not ready and they said that they were not told that we were expecting them betweem 8:00-8:30. On the bus there were two people from other hotel, apparently they were on the bus since 6:30am! After an hour of touring Old Quater, the pick up bus came back to near our hotel, so there was no reason why we were hurried. Then by the time we started driving out Ha Noi Old Quater, they said that we were expected to be back around 8:00-8:30pm. We were astonished because we were expecting to be back around 7:00pm and enjoy our last evening in Viet Nam. The first half, visiring the newly built temple was a total waste of time for us because we have seen many best and oldest temples in Japan and Korea with proper history and artistic values in World Herritage sites. That place is only suitable for Asia beginners who have no idea what temples and Buddhism statues should look and feel like. We really really wanted to leave. By lunch time we wasted 5 hours. Lunch was OK, we talked with other passengers and that we enjoyed the most. The boat trip of Trang An UNESCO site was magical.
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MA. Windy Phong from VTT responded to: Group tour Standard is never high due to the fact of the shuttle bus moving around in the beginning and at the end of the tour to pick up - drop off the tourists. The tour Money-back-claim is "successfully Closed" by VTT.