1. Cruise rate
All prices for cruises are generally per cabin. Our prices and fares are quoted in US dollars.
2.Payment to secure reservation
*If you pay full amount of reservation through Onepay Merchant at the time of booking, you are waived of 3% service fees
*If you pay a deposit only through Onepay Merchant, you are waived 3% of the service fees for the deposit only. If you pay the remaining balance on day of check in by Visa/Master Card, you are borned 3% extra for service fees.
*Your reservation is confirmed once payment has been paid by credit card and must be received by Mon Chéri Cruise Management.
All confirmations are generally given by return e-mail within 2 working days. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
3. Children and extra beds
- All children are welcome
- One child under 5 years old is free of charge when using the existing bed and bedding and sharing meals with parents. Limited one child per booking for these conditions. If there are more than 2 children under 5 booked per cabin, each extra child will be charged 50% of the adult price
- Children from 5 years old until 11 years old are charged 50% of the adult price as per cruise policy, using existing bedding, but with separate meals
- Children from 12 years old upwards will be charged adult prices
Any type of extra bed or child’s cot/crib is upon request and needs to be confirmed by cruise management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately.
4.Cancellation policy: Any cancellation will be charged as follows:
Cancellation by guests
a.Sharing – from 1 to 5 cabins:
More than 14 days before check-in: No charges
Less than 14 days before check in: Charged 100% of total rate
No-Show: charged 100% of total rate
b.Sharing from 5 to 10 cabins:
More than 30 days before check-in: No charges
From 30 days to 15 days before check-in: 25% of total rate
From 14 to 2 days prior to check-in: 50% of total rate
Less than 2 days prior to check-in: 100% of total rate
No-Show: 100% of total rate
Cancellation by Mon Chéri Cruises
We reserve the right to cancel your booking under some unavoidable circumstances as follows: weather conditions, wars, civil strife, industrial disputes, natural disasters, terrorism, or under orders from the Local Authority. Please note that we may have to cancel your trip due to bad weather conditions to guarantee the safety of all guests. The following policies will be applied for bad weather :
If the cancellation is informed before guests leave Hanoi to Hai Phong ( and guests have not used any service yet): 100% refund.
If the cancellation is informed during the trip (guests have already used some services: transfer, lunch, day trip, hotel in Halong, etc): Only the actual fee of these services will be charged and we will refund the whole of the remaining amount.
If the cancellation is informed before 8:00 a.m, the trip will be shortened from 3 days/2 nights to 2 days/1 night.
If the cancellation is informed when our guest has already spent 1st night and taken part in the 2nd day activities on the DAY CRUISE (Sunset) until 3:00-5:00pm, there will be a charge 75% of the 3 days 2 nights package.
The cancellation of the cruise will be announced ONLY by Hai Phong Local Port Authority and often at short notice. Therefore your kind understanding in this situation is highly appreciated.